You have the right to return your order or part of it within 14 days of receipt without any justification. The withdrawal period will expire at 14 calendar days from the day you or a third person indicated by you, other than the carrier, receives the order.
If you want to make an item change (size, model,…) You must make us arrive the one you want to change within the same time period above and make a new order with the item you want, except private agreement between the two parties. In these cases we recommend that you talk to us directly through the mail firstname.lastname@example.org or you can also do it through the direct chat of our Instagram @nuvoleshop.
If a liquidation or outlet item was purchased, being considered the one with a discount greater than 50%,it will not be refunded.
Ceremony garments will not be returned.
If you bought a medium or custom made item (Choice of name or any item requested expressly to your liking), once manufactured and even if it has not been delivered, you will not be able to desist from the order or request the refund of the amount, except in those cases that there is a defect of manufacture or typographical attributable to NUVOLE BABIES & KIDS. This is governed by law 3/2014 of 27 March (Article 103) amending the LOMC Art 45 (Spanish Law), which clarifies that the right of withdrawal and return of the consumer cannot be applied.
To exercise the right of withdrawal, you must notify us by certified postal letter to NUVOLE BABIES & KIDS, C/Santos 4-6, 29005 Málaga (Spain) or email email@example.com providing us with your name, your address, your phone number, your email address and your decision to desist from the purchase agreement through an unequivocal statement within 14 calendar days after receipt of your order.
Below we provide you with our WITHDRAWAL FORM, which you must email us within 14 calendar days after receiving your order.
<strong>CONSEQUENCES OF WITHDRAWAL</strong>
In the event of a withdrawal on your part, we will refund all payments received except shipping costs without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to return your order or part of it. We will proceed to make such a refund using the same means of payment used by you in the purchase transaction, unless you have expressly provided otherwise; in any event, we will not incur any additional costs as a result of the refund.
We may retain the refund until we have received the goods and checked that they are in perfect condition and with their original labeling. You must send or deliver the goods in the shipping details below and you must bear the direct cost of returning the goods.
<strong>RETURN SHIPMENT DATA</strong>
Nuvole Babies & Kids
C/ Santos 4-6
29005 Málaga (Spain)