<strong>RETURN PERIOD</strong>

You have the right to return your order or part of it within 14 days of receipt without any justification. The withdrawal period will expire at 14 calendar days from the day you or a third person indicated by you, other than the carrier, receives the order.

If you want to make an item change (size, model,…) You must make us arrive the one you want to change within the same time period above and make a new order with the item you want, except private agreement between the two parties. In these cases, if you have any doubts about the size, please contact us directly by e-mail at info@nuvole.es.

If a liquidation or outlet item was purchased, being considered the one with a discount greater than 50%,it will not be refunded.

Ceremonial clothes and accessories are not allowed to be returned.

If you bought a medium or custom made item (Choice of name or any item requested expressly to your liking), once manufactured and even if it has not been delivered, you will not be able to desist from the order or request the refund of the amount, except in those cases that there is a defect of manufacture or typographical attributable to NUVOLE BABIES & KIDS. This is governed by law 3/2014 of 27 March (Article 103) amending the LOMC Art 45 (Spanish Law), which clarifies that the right of withdrawal and return of the consumer cannot be applied.

To exercise the right of withdrawal, you must notify us by certified postal letter to NUVOLE BABIES & KIDS, C/ Méndez Núñez 4, 2ºA, 29008 Málaga (Spain) or email info@nuvole.es providing us with your name, your address, your phone number, your email address and your decision to desist from the purchase agreement through an unequivocal statement within 14 calendar days after receipt of your order.

Below we provide you with our WITHDRAWAL FORM, which you must email us within 14 calendar days after receiving your order.


En caso de desistimiento por tu parte, te devolveremos todos los pagos recibidos incluidos los gastos de envío sin ninguna demora indebida y, en todo caso, a más tardar 14 días a partir de la fecha en la que se nos informe de tu decisión de devolver tu pedido o parte de él. Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por ti en la transacción de compra, a no ser que hayas dispuesto expresamente lo contrario; en todo caso, no incurriremos en ningún gasto adicional como consecuencia del reembolso.

Podremos retener el reembolso del importe hasta haber recibido los bienes y haber comprobado que se encuentran en perfecto estado y con su etiquetado original. 
Deberás enviar o entregar los bienes en los datos de envío indicados a continuación y deberás asumir el coste directo de devolución de los bienes.

<strong>RETURN SHIPMENT DATA</strong>

Nuvole Babies & Kids
C/ Méndez Núñez 4, 2ºA
29008 Málaga (Spain)