TERMS AND CONDITIONS

These general conditions of sale govern all relations between:

Nuvole Babies & Kids and our Internet clients through the website www.nuvolebabiesandkids.com

Before carrying out any transaction, you acknowledge that you are aware of and declare that you accept these conditions from the moment you click on the ‘I accept Nuvole’s terms and conditions’ box.

WEBSITE

Web page means the portal www.nuvolebaiesandkids.com and the web pages that make it up, among which is the platform for purchasing our products.

NUVOLE BABIES & KIDS

Nuvole Babies & Kids is a company legally established in Spain with registered office at C/ Santos 4-6, 29005 Málaga (Spain) and with NIF: 45110068F, we are dedicated to the sale of clothing for babies and children within the framework of these general conditions of sale.

For any complaint, doubt or problem regarding the purchase of Nuvole Babies & Kids products, you can contact Nuvole Babies & Kids through the contact form found on the website or by writing directly toinfo@nuvole.es

CUSTOMER

We consider “customer” to be any person or company that purchases Nuvole Babies & Kids products for non-professional purposes through our Website.

By making the sales process and making the purchase, you confirm that you are able to do this operation or that you have, at a minimum, the authorization of your tutor.

SPECIAL CONDITIONS OF SALE

You acknowledge that at the time of placing the order you are aware of the particular conditions of sale indicated on the screen (name, price, components, weight, quantity, colour, product details, cost of services, etc.) and that you expressly accept them without reservation.

The realization of the order and its confirmation by you materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.

ORDER

Place your order by clicking on the “BUY” button. The order is added to a total that collects all items confirmed by you by clicking on the “COMPLETE ORDER” button at the bottom of the payment page and after you have accepted these ‘Terms and Conditions’.

ORDER CONFIRMATION

Nuvole Babies & Kidsconfirms acceptance of your order via email. The sale will not end until it is marked as ‘COMPLETED’, at which time the order will already be in the hands of the transport company.

Once confirmed the purchase in nuvolebaiesandkids.com, a message will appear with the order number and the confirmation of the successful purchase. In addition, you will receive a confirmation email to the email you indicated when making the purchase with the data of the order placed.

If you have not received the order confirmation email, but in the online shop you have displayed the message with your confirmed order number and you have been charged the corresponding fee, you can be sure that your order has been processed successfully. The reason why you have not received the mail may be because the email address entered has some error, the confirmation mail has entered you by mistake in the spam folder or that there has been a computer problem on our part. You will receive your order without any problem.

Nuvole Babies & Kids reserves the right not to confirm your order for any specific reason, such as the supply of products, a problem related to the order received (e.g. an illegible document), an abnormal order or any other reason. a foreseeable problem concerning delivery. Nuvole Babies & Kids, in any case we will inform you via email.

You will not be able to place new orders until you have paid the sums due for previous orders.

In addition, ownership of the merchandise will not be transferred in full until Nuvole Babies & Kids receives the sums due.

MODIFICATION OF YOUR ORDER

You may partially or completely cancel any order before we have delivered it to the freight forwarder (COMPLETED order status).

In the event that the order has already been delivered to the freight forwarder or is in delivery you will not be able to cancel the order, however, you will always have the option of return according to our return and exchange policy specified below.

CONDITIONS OF DELIVERY OF THE ORDERS

You can choose the place of receipt of the goods at the time of placing the order and if you also want the date by writing an attached note in OBSERVATIONS OF ORDER.

Nuvole Babies & Kids reserves the right to use all necessary means to deliver the products to the address you specify. Deliveries will be made only in the countries listed in the section on shipping costs and receipt of orders, below.

No shipments are made to other areas excluded from this list except by private agreement with Nuvole Babies & Kids.

We also give the option to pick up your order in our physical premises totally free, you just have to choose the option ‘Pick up in store’ on the payment page, we will leave it prepared in our store at the following address:

Nuvole Babies & Kids

C/ Santos 4-6, 29005 Málaga (Spain)

Tel. +34 951 337 845

info@nuvole.es

SUMMER TIMETABLE:

Monday to Friday from 11:00 to 14:00 h and from 18:00 to 21:00 h

Saturdays from 11:00 to 15:00 h.

Closed for rest on Sundays, public holidays and appointed dates.

DELIVERY TIMES

For products in stock, and except inventory error, shipments in Spanish Peninsula take from 24 to 48 hours in working days once payment is confirmed by you.

Shipping times are estimated.

In cases where payment has been made by bank transfer, the count of hours begins from the time the deposit is received into the Nuvole Babies & Kids bank account.

Shipments and deliveries are only made on weekdays from Monday to Friday. The indicated prices include transport costs, packaging and basic insurance.

SHIPPING COST AND RECEIVING CONDITIONS FOR ORDERS

When you fill in the Customer data and see the population of the delivery, the rate corresponding to the delivery area will be applied:

  • Shipping to Spain (Peninsula): 4,90€, free shipping from 100,00€ purchase.
  • Shipments to Balearic Islands and Portugal: 9,90€, free shipping from 150,00€ of purchase.
  • Shipping to Europe (1)*: 18,00€, free shipping from 250,00€ purchase.
  • Shipping to Europe (2)**: 24,90€, free shipping from 300,00€ purchase.
  • US and Canada: €24.90 for all shipments. Taxes not applicable.

*Europe (1): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom.

**Europa (2): Albania, Bielorrusia, Bosnia, Islandia, Liechtenstein, Macedonia, Moldavia, Montenegro, Noruega, Serbia, Suiza y Turquía.

For other shipping areas such as the Canary Islands, Ceuta, Melilla and other countries, send us an email to info@nuvole.esand we will inform you about the costs, as the rates vary depending on the geographical areas where it is made.

When you place an order, you agree to sign the receipt sheet presented by the person making the delivery, in which you will be able to include all the observations you consider necessary.

By signing the receipt sheet, you acknowledge having received the number of packages indicated on it. If you observe damaged products or the lack of any of them, you should make a claim as soon as possible to:

Nuvole Babies & Kids

C/ Santos 4-6, 29005 Málaga (Spain)

Tel. +34 951 337 845

info@nuvole.es

TRANSPORT SERVICE COMPANY

Deliveries will be made by Correos Express in Spain and DHL in international orders. If you want to send to a different shipping address than yours so that someone can receive the package you just have to indicate during the checkout process.

The transport agency will contact you via SMS and/or email to inform you of the delivery date.

Important: It is necessary that in the address of reception of the package there is always someone for the reception of the same one, for that reason the importance of indicating us a telephone of contact, since to the third attempt of delivery entails an additional cost for you or you will have to carry out the collection in the headquarters of the company of messenger service of your zone.

PRICE

All prices are indicated in euros and include VAT, except for orders shipped outside the European Union, in which VAT will not be applied. The price we bill you is the price indicated in the order confirmation sent by nuvolebabiesandkids.com from:

Nuvole Babies & Kids

C/ Santos 4-6, 29005 Málaga (Spain)

Tel.+34 951 337 845

info@nuvole.es

PAYMENT METHODS

The purchase of products and/or contracting the services of Nuvole Babies & Kids may be paid for using the electronic payment methods available on the Website:

  • Redsys, secure purchase with credit/debit card through the Redsys bank payment gateway. Requires SMS code confirmation.
  • Stripe, is a method of paying very securely with credit or debit card through the Stripe platform.
  • PayPal, if you do not have an account you also have the option to pay securely with a credit or debit card on your payment page. The payments with PayPal carry a surcharge of 3% on the total of the purchase, including shipping costs.
  • Split your payment, choose to divide the amount of your order 3, 6 or 12 monthly installments, at the time of purchase. (ONLY AVAILABLE IN SPAIN)
    • No interest, TIN 0%. No hidden costs, only a fixed cost per month (varies depending on the amount of the order).
    • Instantly and without paperwork. Only with your VAT ID, your mobile and your card.
    • At the time of purchase the first payment is made by card, and the rest is automated according to the monthly payments you have chosen. You can modify the payment plan or pay in full at any time without additional costs.
    • You will be informed at all times through your email and SMS.

    It is a service of SeQura sequra.es. Once you have purchased once, you will never have to re-enter your payment details again.

  • Receive first, pay later, make your purchases online as you have bought all your life, paying when you have the order, check it and convince you. You have up to 7 days after sending the order to make payment by credit or debit card, transfer or account deposit. (ONLY AVAILABLE IN SPAIN) This service offered by SeQura sequra.es is free of charge. This service offered by SeQura sequra.es is free of charge. And once you have purchased with SeQura you will never have to re-enter your payment details again. SeQura will inform you of the terms and methods of payment via email and SMS.

At no time is Nuvole Babies & Kids aware of your bank or credit/debit card details, all information is securely encrypted via SSL certificate and transferred to the appropriate gateway or payment method.

PRODUCT INFORMATION

The photographs showing the products are provided for information purposes only. The texts accompanying these photographs are the reproduction of information appearing on the packaging or the instructions for use. The differences between photographs and products can only be minimal and do not affect the essential characteristics of the products. The color of products displayed in the online store may differ from the actual color of the product, but in a minimal way.

PROMOTIONS, COUPONS AND DISCOUNTS

Discount coupons will never be applicable to discounted items or Terese Enfants, Mi Canesú and Nuvole brand garments. If any promotion or discount coupon has different conditions will be clearly informed in the announcement of the promotion in which it applies.

SECURITY OF PRIVATE INFORMATION

At Nuvole Babies & Kids we are obligated to protect your private information.

Personal data collected during your connection to our website will only be used to process your order. We will never sell, rent or disclose your personal information to any person or third parties.

REQUESTED INFORMATION

By placing orders through the site www.nuvolebabiesandkids.com, you consent to Nuvole Babies & Kids using nominative data about you, communicated by you voluntarily or collected through the operation of the site. These details (name, email address, postal address, credit card number with expiry date, etc…) are necessary for us to process your orders.

PERSONAL DATA SECURITY

Orders (containing your account information) is done via a secure server. The security program (SSL) encrypts all the information you write before it is sent to us. In addition, message transmissions are protected against unauthorized access by third parties.

WARRANTY

You will benefit from the legal guarantee of the hidden defects in the products sold. However, the warranty does not apply if faults or damage occur due to incorrect handling, lack of maintenance or care contrary to the manufacturer’s instructions for use.

You should consult the appropriate instructions and recommendations found in the instructions for use provided with the product, visible on the label.

EXCHANGES AND RETURNS

You have the right to return your order or part of it within 14 days of receipt without any justification. The withdrawal period will expire at 14 calendar days from the day you or a third person indicated by you, other than the carrier, receives the order.

If you wish to make an item change (size, model, …) you must desist from your purchase within the same period set out above through our WITHDRAWAL FORM and make a new order with the item you want and send us the item you want to return for reimbursement of the amount.

If a liquidation or outlet item was purchased, being considered the one with a discount greater than 50%,it will not be refunded.

Ceremony garments will not be returned.

If you buy a tailor-made or custom article (Choice of name or any item requested expressly to your liking), once manufactured and even if it has not been delivered, you will not be able to desist from the order or request the refund of the amount, except in those cases that there is a defect of manufacture or typographical attributable to Nuvole Babies & Kids or its collaborators. This is governed by law 3/2014 of 27 March (Article 103) amending the LOMC Art 45 (Spanish Law), which clarifies that the right of withdrawal and return of the consumer cannot be applied.

To exercise the right of withdrawal, you must notify us in writing to NUVOLE BABIES & KIDS, C/Santos 4-6, 29005 Málaga (Spain) or email info@nuvole.es facilitándonos tu nombre, tu dirección, tu número de teléfono, tu dirección de correo electrónico y tu decisión de desistir del contrato a través de una declaración inequívoca, por ejemplo una carta enviada por correo postal o correo electrónico.

We make available to you our WITHDRAWAL FORM, which you must send us by email within 14 calendar days after receiving your order.

Consequences of withdrawal:

  • In the event of a withdrawal on your part, we will refund all payments received except shipping costs without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to return your order or part of it. We will make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will incur no expense as a result of the refund.
  • We may withhold the refund until we have received the goods and checked that they are in perfect condition.
  • You will have to assume the direct cost of returning the goods. If you prefer that we take care of the collection of the garment or garments that you want to return the costs of this management will be deducted from the amount of reimbursement, this amount will be equivalent to the shipping costs of the area in which you are.
  • You alone will be responsible for the decrease in the value of goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

You must return or deliver the goods to:

Nuvole Babies & Kids

C/ Santos 4-6, 29005 Málaga (Spain)

INTELLECTUAL PROPERTY

When you connect to our website, which was created by Nuvole Babies & Kids and which is the owner of all intellectual property rights in it, you may not copy or download all or part of its content without prior express permission from Nuvole Babies & Kids.

TO CONTACT US

If you have any questions about these particular terms and conditions of Nuvole Babies & Kids the following channels are available:

  • Email: info@nuvole.es
  • Telephone: +34 951 337 845